{"id":19126,"date":"2026-04-06T10:52:57","date_gmt":"2026-04-06T00:52:57","guid":{"rendered":"https:\/\/exxor.com.au\/?page_id=19126"},"modified":"2026-04-06T13:22:49","modified_gmt":"2026-04-06T03:22:49","slug":"help-faqs","status":"publish","type":"page","link":"https:\/\/exxor.com.au\/index.php\/help-faqs\/","title":{"rendered":"Help & FAQs"},"content":{"rendered":"\t\t
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\r\n Most common question about our services\r\n <\/h2>\r\n <\/div>\r\n\r\n
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PRICING<\/h3>\r\n \r\n
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\r\n \u27a4 What is Exxor Tech's pricing model?\r\n <\/h4>\r\n <\/div>\r\n
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\r\n At Exxor Tech, we prioritize transparency and simplicity in our pricing model. We offer three main options: the One-Time Block Hour for immediate support needs, the Pre-capped 5-Hour Support plan for ongoing assistance and Special Services with PAYG option for more advanced tasks.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 How does the One-Time Block Hour option work?\r\n <\/h4>\r\n <\/div>\r\n
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\r\n The One-Time Block Hour option is designed for clients who need immediate IT support. You pay for a single block of time, and we will address your issue within that timeframe, ensuring efficient and focused service.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n
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\r\n \u27a4 What is the Pre-capped 5-Hour Support plan?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n Our Pre-capped 5-Hour Support plan is tailored for clients seeking ongoing IT support. This plan allocates five hours of IT support services that can be used as needed, offering flexibility and predictability.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 Can I switch between the One-Time Block Hour and the Pre-capped 5-Hour Support plan?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n Yes absolutely, as a client of ours you have the flexibility to switch between plans. We aim to provide you with the most efficient and cost-effective service possible.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 How does Exxor Tech ensure 100% client satisfaction?\r\n <\/h4>\r\n <\/div>\r\n
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\r\n At Exxor Tech, client satisfaction is our top priority. We achieve this through transparent pricing, technical expertise, and our \"No FIX No CHARGE\" policy.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 How can I choose the right support option for my needs?\r\n <\/h4>\r\n <\/div>\r\n
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\r\n We are ready to assist you in selecting the most suitable support option based on your specific IT challenges and requirements. Feel free to contact us to discuss your needs.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

BUSINESS & POS SOLUTIONS<\/h3>\r\n \r\n
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\r\n \u27a4 What kind of Point of Sale (POS) systems do you support?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n We provide end-to-end setup for traditional POS machines as well as modern All-in-One (AIO) touch-screen systems, ensuring your sales floor operates without a hitch.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 Can you manage our corporate email and web hosting?\r\n <\/h4>\r\n <\/div>\r\n
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\r\n Yes. We offer professional Email Support, Domain management, and secure Web Hosting. We can also design a custom, mobile-responsive website tailored to your business needs.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n \u27a4 Do you handle general business IT administration, hardware, and relocation?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n Absolutely. We resolve issues across Microsoft Office 365, network troubleshooting, and user administration. We also manage hardware commissioning, relocation, and secure decommissioning.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

TECHNICAL SUPPORT & REPAIRS<\/h3>\r\n \r\n
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\r\n \u27a4 What devices and operating systems do you support?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n We provide expert assistance for Laptops, Desktops, iPads, and Tablets. Our team is proficient in Windows (10\/11), Apple macOS, and Mobile Android environments.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n
\r\n

\r\n \u27a4 Can you help with hardware repairs, virus removal, and data recovery?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n Yes. We handle hardware faults, deep-system Virus & Malware removal, and advanced Data Recovery services to protect and retrieve your important files.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

CONNECTIVITY & SMART SOLUTIONS<\/h3>\r\n \r\n
\r\n
\r\n

\r\n \u27a4 Do you optimize WiFi networks and support Smart Home\/CCTV?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n We specialize in custom WiFi optimization to remove \"dead zones.\" We also install and support Smart Home devices and CCTV\/Surveillance solutions with real-time smartphone monitoring.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

URGENT & ON-SITE ASSISTANCE<\/h3>\r\n \r\n
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\r\n \u27a4 Do you offer emergency same-day IT support?\r\n <\/h4>\r\n <\/div>\r\n
\r\n
\r\n Yes. We offer Same-Day Assistance<\/strong> with a goal to assist within 1 hour. A fixed $35 Same-Day Consultation fee applies in addition to standard rates.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n
\r\n

Still have a specific question about your IT environment?<\/p>\r\n Contact Our Experts<\/a>\r\n <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Most common question about our services PRICING \u27a4 What is Exxor Tech’s pricing model? At Exxor Tech, we prioritize transparency and simplicity in our pricing model. We offer three main options: the One-Time Block Hour for immediate support needs, the Pre-capped 5-Hour Support plan for ongoing assistance and Special Services with PAYG option for more […]<\/p>\n","protected":false},"author":1,"featured_media":19191,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/pages-image.php","meta":{"content-type":"","footnotes":""},"class_list":["post-19126","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nHelp & FAQs - Exxor Tech IT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exxor.com.au\/index.php\/help-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help & FAQs - Exxor Tech IT\" \/>\n<meta property=\"og:description\" content=\"Most common question about our services PRICING \u27a4 What is Exxor Tech’s pricing model? 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